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Post by rubina9898 on Dec 19, 2023 3:23:38 GMT -5
Ahows that the company is aware of its own value but at the same time is able to respond to problems and learn from its mistakes. There is absolutely no point in guessing the answers - you should focus on maximum transparency. Lying is a much more serious sin in the eyes of customers than making mistakes at work. If you don't tell the truth you risk permanently losing customer trust. The mistakes themselves however are more easily forgiven especially if the person who made them learns from them and wants to improve. If a customer's problem is of a more individual nature Phone Number List and requires investigation you can redirect it to the customer service department or preferably ask for a private message customers are happy to communicate via chat and this allows for immediate dialogue . At the same time such responses should not be automatic and overused because they may be perceived as disrespectful. Social media specialist Criticism should be responded to promptly but should always be done by a properly trained person. While it is relatively easy to say thank you for a positive comment or provide information about an offer responding to negative comments requires certain skills and strategies. Criticism may not be a crisis situation yet but an incompetent and emotional response to it may trigger a crisis. A fire started in this way will be difficult to extinguish. Appropriate competences of a social media specialist also allow you to avoid negative comments.
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